New credit card scam appears to be legitimate;
do not verify your card's security code
Provided by ITD Cyber Security Manager Forrest Anderson
This scam is pretty slick – very persuasive – since the callers provide you with all the information ... except the one piece they want and need.
Note, the callers do not ask for your card number; they already have it ... This information is worth reading. By understanding how the VISA & Master Card Telephone Credit Card Scam works, you'll be better prepared to protect yourself.
One of our employees was called recently by someone perportedly representing "VISA." I was called on Thursday from "MasterCard." The scam works like this: Caller: 'This is (name), and I'm calling from the Security and Fraud Department at VISA. My Badge number is 12460. Your card has been flagged for an unusual purchase pattern, and I'm calling to verify. This would be on your VISA card which was issued by (name of bank). Did you purchase an Anti-Telemarketing Device for $497.99 from a marketing company based in ...?'
When you say "no," the caller continues with, "Then we will be issuing a credit to your account. This is a company we have been watching, and the charges range from $297 to $497, just under the $500 purchase pattern that flags most cards. Before your next statement, the credit will be sent to (gives you your address), is that correct?"
You say "yes." The caller continues - 'I will be starting a fraud investigation. If you have any questions, you should call the 1- 800 number listed on the back of your card (1-800 -VISA) and ask for security."
You will need to refer to this "control number." The caller then gives you a sixdigit number. "Do you need me to read it again?"
Here's the important part on how the scam works.
The caller then says, "I need to verify you are in possession of your card." He'll ask you to "turn your card over and look for some numbers." There are seven numbers; the first four are part of your card number, the next three are the security numbers that verify you are the possessor of the card. These are the numbers you sometimes use to make Internet purchases to prove you have the card.
The caller will ask you to read the three numbers to him. After you tell the caller the three numbers, he'll say, "That is correct, I just needed to verify that the card has not been lost or stolen, and that you still have your card. Do you have any other questions?" After you say "no," the caller then thanks you and states, "Don't hesitate to call back if you do" and then hangs up.
You actually say very little, and the caller never asks for or tell you the card number. But after we were called on Wednesday, we called back within 20 minutes to ask a question.. Are we glad we did! The real VISA Security Department told us it was a scam and in the last 15 minutes a new purchase of $497.99 was charged to our card.
Long story - short - we made a real fraud report and closed the VISA account. VISA is issuing us a new number. What the scammers want are the three-digit PIN number on the back of the card Don't give it to them. Instead, tell them you'll call VISA or Master card directly for verification of their conversation. The real VISA told us that they will never ask for anything on the card as they already know the information since they issued the card! If you give the scammers your three-digit PIN, you think you're receiving a credit. However, by the time you get your statement you'll see charges for purchases you didn't make, and by then it's almost too late and/or more difficult to actually file a fraud report.
What makes this more remarkable is that on Thursday, I got a call from a (name) of "Master Card" with a word-for-word repeat of the VISA scam. This time I didn't let him finish. I hung up! We filed a police report, as instructed by VISA. The police said they are taking several of these reports daily.
They also urged us to tell everybody we know that this scam is happening.
Please pass this on to all your family and friends as you see fit. By informing each other, we protect each other.