60-second investment reaps long-term benefits
Printed on behalf of ITD's Employee Reward and Recognition Team
Let's all get back to the basics. We are busy in this turbulent economy, but all it takes to make someone's day, using on-the-spot recognition, is 60 seconds. The next time you notice an employee doing something right:
Tell them exactly what they did that was right ("Tess, I noticed that you picked up the phones today, since Andy was sick.")
Tell them what value or goal they met. ("That shows a lot of teamwork.")
Explain how that impacts the company. ("We might have missed that emergency call from our biggest customer without your help."
Express appreciation. ("Thanks so much.")
In less time than it took you to read these instructions, you can publicly recognize someone.
From Adrian Gostick and Chester Elton, authors of the New York Times bestseller The Carrot Principle.
© 2009 O.C. Tanner Company