Positive communication essential in workplace
Being a good communicator is much more than speaking, or writing, or telling or taking. It also involves hearing and listening and showing and giving. It involves a desire to understand as well as to be understood.
Positive communication embodies the best of sharing hopes, aspirations, ambitions, priorities and direction. It not only has a place in today’s work world, it is essential in interaction with others, whether they are colleagues or customers. What you say is important; how you say it is far more important.
ITD’s Deputy Director Scott Stokes emphasized the positive approach recently when he shared “Today” with fellow members of the executive management team. The poem conveys the importance of making a positive attitude a personal priority…
D. Keith Robinson, a Web designer and developer in Seattle, offered some suggestions on his site, Asterisk, that can promote positive communication with others and lead to greater understanding and appreciation.
A Positive Attitude
Positivity breeds more positivity. Give it a try.
Positive Communication is Encouraging
Talk about what is going right, and if things aren’t working out, talk about what can be done to get things on the right track. Make a plan, set goals and move things in a positive direction.
This can be a challenge. Taking the negative road and telling people what they’re doing wrong is much easier than finding something positive to say. It also can be hard to see the positive in a sea of negative, but keep looking, it’s probably there. If not, use communication to create something positive. As with many things, practice makes perfect.
Style and Tone is Important
Do your best to remain upbeat. Avoid getting defensive or using negative language. If you are angry or agitated, take a step back from what you are saying or writing. Relax and start again when you are in a better mood.
Writing can be cathartic, sometimes I like to write a dummy post to get negative thoughts and language out of my system. When I do this it usually results in a much more clear final piece. In fact, you’re reading one right now.
It can be hard to get in the habit and develop a positive tone, but if you work at it and maintain a positive attitude you’ll quickly see the benefits.
As my old creative director used to say, “You’ll catch more flies with sugar than you will will vinegar.”
Be Open and Honest
If you aren’t sure about something, say so. If you are wrong, admit it. People can identify with a communicator who can admit he’s wrong. It will give you credibility in any future communications and create a positive picture of integrity in people’s minds.
Know When To Listen
I’m a talker, but I’m really learning to be a listener.
Listening isn’t a trait most people are born with. It’s a skill that needs to be learned, cultivated and practiced. I know it’s hard, but I feel that learning to listen can really improve communication.