Turning bad situation into a blessing
Idaho Transportation Department,
I want to let you know what a tarrific employee Tony Rigby is.
While we were traveling on I-84 from Utah to Idaho we stopped at the first rest area, and I left my purse. We were in Twin Falls before I discovered I had left it there.
We call your department, and not only had they found it but they had locked it up for safe-keeping. Tnoy met us half way the next morning to give my purse back to me. How nice was that?
That turned a bad experience into a blessing. Your whole
staff that we talked to was very professional and pleasant. Thanks again
for the great service.
It's obvious that you took a lot of time and trouble, and I want to thank you for it. We don't usually get such outstanding service when we deal with government (or other) agencies; in fact, sometimes we don't get any reply at all! So receiving your e-mail with detailed answers that actually answered my questions was a very pleasant part of my afternoon.
I hope everyone in Idaho is as friendly and helpful as you have been. We are looking forward to living there.
Again, thank you so much for taking the time and trouble to help us.