Moe Detmar, who retired as administrator of the Division of Motor Vehicles in 2004 recently received one of the highest honors bestowed by the American Association of Motor Vehicle Administrators (AAMVA).
He joins an elite group of Lifetime Achievement recipients. The award was announced in August.
Detmar introduced a number of initiatives that improved customer service and delivered DMV services more efficiently to Idaho motorists. He worked in the division 27 years, the last nine as administrator.
“I tried to develop a reasonability in decision making,” he said before retiring in June 2004. “I’ve always been driven by the question ‘what is the right thing to do in this situation.’
“I’m a retail grocer by training prior to government. I had to have customers or I wouldn’t have a business. If a customer wanted Twinkies, I had to make sure we had Twinkies on the shelf.
“I learned very early that we couldn’t make decisions and announce ‘this is the way it is.’ Our model is to offer as many options as possible. I’m convinced that people want to comply; we want to make it as easy as possible for them to comply instead of forcing them.”
Customer service is the common element of most DMV changes implemented during his watch. Among them were:
Detmar’s efforts will have lasting impacts on his agency,” according to an article that appeared in the latest edition of MOVE Magazine produced by AAMVA, announcing his selection. “He was very active in AAMVA leadership, serving as 2002-2003 Region IV President and as a board member for eight years.”
Detmar served on numerous AAMVA committees, including the Collegiate Plate Working Group, the Audit Committee and the Government Affairs Committee.
He followed the retirement lead of his wife Mary, who closed her ITD career in 2003, retiring as manager of the Budget, Policy and Intergovernmental Relations office.