to our customers:
Whether your work place is in the public or private sector, it’s always insightful and productive to reflect on the quality of your efforts. That is why the transportation department joins virtually every major public agency and private business in conducting annual performance reviews.
It is less common, but still very valuable, to consider how your clients would rate your performance and service. Determining how to best address their needs and concerns is predicated not on the volume or volatility of letters that reach our mailroom, but on scientific sampling and measurable input from our constituents… by listening carefully to their feedback.
In that context, opinion surveys are valuable tools that help us shape our perceptions of the past and our vision for the future. They provide contrasting views of the transportation system – a practical view of our day-to-day operations and vision-based view that projects into the future.
A recent national survey conducted by Northwest Research Group for the Federal Highway Administration included perceptions that Idahoans have about their transportation system. The results will be very beneficial as we plan for the immediate and long-range future.
Idaho citizens are satisfied with the system we help operate, but there are areas in which improvement clearly is needed. The overall rating for Idaho’s system, based on a telephone survey of 600 users of the state system, is a C-plus. Citizens gave the highest marks to the condition of our bridges – 20 percent awarded an A rating.
We can learn much from the survey:
The survey confirms what we have learned from past interactions with citizens of Idaho as we seek to refine and transform the system. Public input indicates that we are headed in the right direction, that we’re asking the right questions and that we’re focusing on the right improvements.
It also indicates that we still have progress to make
and that our future will be very challenging.