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Wrigley earns star for organ donor streamlining

Callie Wrigley’s efforts to expedite and simplify a records process won’t land her a lucrative recording contract or acting role. But it will provide national peer recognition through a "Star Search" program.

A technical records specialist with the Idaho Transportation Department in Boise, Wrigley will receive a Star Search award from the American Association of Motor Vehicle Administrators (AAMVA) for support staff. The honor is based on her work to streamline the department’s organ donor reporting services. ITD’s Ed Pemble will accept the award on her behalf at the Region IV conference, June 5-8, in Keystone, Colo.

"I am pleased to announce that Callie Wrigley, Administrative Services Division, General Services Staff, will receive this special recognition for her efforts and work with the DMV Driver Services Section,” said Mo Detmar, Idaho DMV administrator.

Star Search awards are given to individuals who go beyond their assigned tasks to exceed customer expectations and make a significant improvement in customer service. The award for support staff covers non-supervisory personnel who provide internal customer services, including data processors, clerks and other positions.

Wrigley was asked to improve the process of submitting the Idaho Organ Donor Document of Gift forms to Intermountain Donor Services (IDS) of Salt Lake City. More than equal to the challenge, she began developing an electronic solution that reduces the time required to register potential organ donors at a considerable cost savings.

She developed and implemented a procedure to transfer microfilmed images of the Document of Gift (DOG) forms to compact disks that retain critical document formatting and are compatible with the (IDS) scanning system.

Wrigley coordinated with several people in Idaho and Utah to develop a new process and provided sample data to IDS for compatibility testing.

“Formerly, all DOGs that were microfilmed with driver license applications bythe ITD imaging center were saved after microfilming and returned to the DMV to be packed in boxes and shipped to IDS in Salt Lake City,” explains Lynn Rhodes, who nominated Wrigley for the regional award.

“IDS retained many volunteers to sort and scan the paper forms. Thanks to Callie’s new procedure, the small army of volunteers is no longer needed, scanning is more up-to-date and postage and labor costs are substantially reduced.”

Before Wrigley stepped in, IDS spent approximately $1,600 annually to have boxes shipped from ITD. The new process of using CDs reduces the annual costs to $35-$60. Beyond the cost savings, however, the process has been streamlined to about 72 hours, saving administrative time, and potentially lives, by connecting potential recipients with organ gifts much faster.

“Under the previous procedure, approximately 40 hours per month were spent by an IDS employee sorting paper forms at $12 per hour,” Rhodes says. In addition, approximately five volunteers were recruited by IDS five times per year for five hours (for a total of about 125 hours) to process the forms.

Streamlined process

  • A single CD, which holds an entire week’s worth of DOG forms, is now mailed to IDS in Salt Lake City instead of shipping boxes full of of paper forms.
  • The paper forms may now be shredded after microfilming instead of being returned to the DMV for packaging and shipment to IDS.
  • Annual postage costs for the nonprofit IDS have been reduced from approximately $1,600 to less than $60.
  • IDS no longer has to retain volunteers to sort and scan Idaho’s paper forms.
  • The IDS donor database is updated within 72 hours of receiving Idaho’s data, instead of a full month later.

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