Callie Wrigleys efforts to expedite and simplify a
records process wont land her a lucrative recording
contract or acting role. But it will provide national peer
recognition through a "Star Search" program.
A technical records specialist with the Idaho Transportation
Department in Boise, Wrigley will receive a Star Search award
from the American Association of Motor Vehicle Administrators
(AAMVA) for support staff. The honor is based on her work
to streamline the departments organ donor reporting
services. ITDs Ed Pemble will accept the award on her
behalf at the Region IV conference, June 5-8, in Keystone,
"I am pleased to announce that Callie Wrigley, Administrative
Services Division, General Services Staff, will receive this
special recognition for her efforts and work with the DMV
Driver Services Section, said Mo Detmar, Idaho DMV administrator.
Star Search awards are given to individuals who go beyond
their assigned tasks to exceed customer expectations and make
a significant improvement in customer service. The award for
support staff covers non-supervisory personnel who provide
internal customer services, including data processors, clerks
and other positions.
Wrigley was asked to improve the process of submitting the
Idaho Organ Donor Document of Gift forms to Intermountain
Donor Services (IDS) of Salt Lake City. More than equal to
the challenge, she began developing an electronic solution
that reduces the time required to register potential organ
donors at a considerable cost savings.
She developed and implemented a procedure to transfer microfilmed
images of the Document of Gift (DOG) forms to compact disks
that retain critical document formatting and are compatible
with the (IDS) scanning system.
Wrigley coordinated with several people in Idaho and Utah
to develop a new process and provided sample data to IDS for
Formerly, all DOGs that were microfilmed with driver
license applications bythe ITD imaging center were saved after
microfilming and returned to the DMV to be packed in boxes
and shipped to IDS in Salt Lake City, explains Lynn
Rhodes, who nominated Wrigley for the regional award.
IDS retained many volunteers to sort and scan the paper
forms. Thanks to Callies new procedure, the small army
of volunteers is no longer needed, scanning is more up-to-date
and postage and labor costs are substantially reduced.
Before Wrigley stepped in, IDS spent approximately $1,600
annually to have boxes shipped from ITD. The new process of
using CDs reduces the annual costs to $35-$60. Beyond the
cost savings, however, the process has been streamlined to
about 72 hours, saving administrative time, and potentially
lives, by connecting potential recipients with organ gifts
Under the previous procedure, approximately 40 hours
per month were spent by an IDS employee sorting paper forms
at $12 per hour, Rhodes says. In addition, approximately
five volunteers were recruited by IDS five times per year
for five hours (for a total of about 125 hours) to process