Thanks for expediting records
Idaho Transportation Department,
Just a quick note of commendation regarding one your employees,
Roxana Marshall. She really is a life-saver and exhibited
customer service above and beyond the typical call of duty.
It was imperative that I receive an original Idaho DMV report
on my driving history to meet a February deadline. I had sent
in the requisite $4 fee for the report, and verified that
the document was mailed on Thursday, Feb. 19. Well, by Wednesday,
Feb. 25, the report still had not arrived.
I called your Drivers Services division and spoke to Roxana,
and explained to her my needs and the sense of urgency behind
them. I scheduled a Federal Express pick-up for Thursday,
Feb. 26, but, due to a communications breakdown, the document
was not picked up. So I called Roxana back in a virtual panic,
and she made the necessary arrangements, shipping the document
out priority overnight on Friday, Feb. 27, to
a specified location, so that I could make my deadline.
Due to her extra efforts, those relying on the document were
able to review it in time for some career-oriented decisions
to be be made. Thanks to Roxana, application fees were dramatically
reduced. She is an asset to your staff and should receive
the highest acclaim possible for her efforts. And I thought
you should be personally aware of her tenacious efforts of
Honorable mention also goes to Darcy MacFarland who helped
facilitate the dialogue between Roxana and myself during the
course of organizing and delivering the document.
Thanks for support in time of loss
Last month my wife, Kay, died from accidental acute methadone
poisoning the morning after she returned home from the hospital
after having back surgery. We are still investigating just
how this happened. Kay was 49.
We have a 12-year-old daughter and a 10-year-old son.
We are all doing quite well, considering the circumstances,
largely due to the almost overwhelming outpouring of sympathy
expressed as cards, flowers, meals and other support from
the good folks at ITD, my neighbors, church and family.
Ernest R. Anderson, Jr.
I.T. Network Analyst, Sr.
Online registration worth the cost
Idaho Transportation Department
Your online vehicle registration is a great service. The $1
fee is a bargain. A stamp and envelope costs almost that much!
I'd pay $5 to avoid standing in line at DMV! (Although the
people there are all very nice!)
Ernest J. Thebo
U.S. 95 realignment
Senator Shawn Keough,
I write, not to complain or request assistance, but to bring
you up to speed on the realignment of [U.S. 95]
and previous problems I may have mentioned.
After the selection of Mr. Don Davis as project manager for
the Idaho Transportation Department, I have seen a dramatic
change of interactions between state representatives and property
owners along the project route. For this, I am grateful.
Mr. Phil Davis and Jeff Faunce of Entranco Construction Services
are another benefit to persons being impacted by the realignment.
They are never too busy to answer questions or provide information
when asked. Their concern about safety and our not being subjected
to the state effects caused by the construction have always
been addressed in a timely manner.
It appears that this leadership has also been instilled in
others working on the project. The personnel of Kiewit Construction
exhibit the same concerns, yet are able to complete their
monumental undertaking and still be considered as neighbors.
I thank you for your help in the past and am looking forward
Kenneth E. Alexander